Yell named one of the UK’s best places to work for second year running

For the second year running, Yell has been named one of the best companies to work for in the UK in the Glassdoor Employees’ Choice Awards.

The 2017 list of the 50 best companies to work for in the UK were announced on 7 December 2016. Yell is proud to be ranked at number 28, with a score of 4.0 out of 5.

There were over 22,000 UK employers in the running for the awards, which are determined by anonymous reviews submitted by members of staff. Organised by online careers portal Glassdoor, the awards look at all sectors and industries to determine which companies received the best reviews overall.

Yell’s CEO Richard Hanscott said of the announcement: ‘‘I’m incredibly proud to hear that for the second consecutive year, Yell has been selected as a winner of the Glassdoor Employees’ Choice Award, honouring the Best Places to Work in the UK in 2017.

To have consistent feedback from your employees and know we have a happy workplace environment is so important – at the end of the day we’re a team and spend a lot of time together.  What a great endorsement as we move into a New Year.’’

To find out more about Yell’s award-winning work culture, Yell Careers spoke to Yell HR Director Nikki Jacobi. Below, Nikki shares her insights into why she believes we truly are one of the best companies to work for in the UK.

Yell HR Director Nikki Jacobi
Yell HR Director Nikki Jacobi

What do think makes Yell a great place to work?

For me it’s great working at Yell because of the people. We have such a brilliant team, with a wide range of capabilities and passion.  We set high expectations and deliver our goals as we continue to reinvent who we are.

We have been on an amazing transformation journey from directory business to digital media player and we have seen a lot of people develop and grow with us. The team lives and breathes our company values, and most of all we know how to have fun!

Many of our staff have been here for over 10 years and some more than 20 years, why do you think that is?

Like any big business we offer great benefits, which helps. But actually I think it’s because there are always new challenges and opportunities around the corner. I know many employees who have done 4 or 5 roles in their 20 years and feel like they’ve worked for 4 or 5 different companies because of the changes we’ve been through.

Tell us about the company’s approach to developing people.

As a former head of training I am personally very driven to help people learn and develop. That ethos is part of the way we do things at Yell.  Our ‘You’ behaviour calls out the importance of continuing to learn new things.  Development is taken seriously and we offer opportunities for development in all roles and all levels.

This year we built on online hub that hosts all our learning content and allows people to  partake in online training at their own speed. People who progress through the levels unlock new opportunities to have deeper and more advanced training.

What are the key people area of focus for 2017?

Well, there are so many but we have a focus on Sales Capability, which means helping our sales people be the best they can be in order to help our customers. Plus Talent and Success Planning to ensure we have a good flow of candidates ready to move up in our organisation.

If you had to sum up Yell in one word what would it be?


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